Privacy Policy

Last updated: October 2026

1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account or use our services
• Contact us through forms, email, or phone
• Subscribe to our newsletters or marketing communications
• Participate in surveys, contests, or promotional activities
• Make purchases or transactions
• Apply for employment or submit business inquiries

This information may include your name, email address, phone number, mailing address, payment information, company details, and any other information you choose to provide.

Information Automatically Collected

When you visit our website or use our services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system, device identifiers)
• Usage data (pages visited, time spent, click patterns, referral sources)
• Location information (general geographic location based on IP address)
• Technical data (screen resolution, language preferences, time zone)

Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms when you connect your accounts
• Business partners and affiliates
• Public databases and marketing partners
• Analytics and advertising services

2. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you have given clear consent for specific processing activities
• Contract: To perform our contractual obligations to you
• Legitimate interests: For our legitimate business interests, balanced against your privacy rights
• Legal obligation: To comply with applicable laws and regulations
• Vital interests: To protect your or someone else’s vital interests

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing, maintaining, and improving our services
• Processing transactions and managing your account
• Communicating with you about our services, updates, and support
• Sending marketing communications (with your consent)
• Analyzing usage patterns and optimizing user experience
• Preventing fraud, abuse, and security threats
• Complying with legal obligations and resolving disputes
• Conducting research and development

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including payment processors, hosting providers, analytics services, and customer support tools.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.

Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

Mobile Information and Text Messaging

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

End users can opt out of receiving further messages by replying STOP or ask for more information by replying HELP. Message frequency may vary. Message and data rates may apply.

5. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, including standard contractual clauses and adequacy decisions.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Incident response procedures

However, no security system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• The type of information and how it is used
• Legal and regulatory requirements
• Our legitimate business interests
• Your preferences and requests

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences and settings
• Analyze website performance and user behavior
• Provide personalized content and advertisements
• Enable social media features

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our services.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request transfer of your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information below. We will respond to your request within the timeframe required by applicable law.

10. Children’s Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

11. Third-Party Links and Services

Our website may contain links to third-party websites or integrate with third-party services. This privacy policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you use.

12. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes through prominent notice on our website or direct communication. The “Last updated” date indicates when the policy was last revised.

13. Contact Us

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:

Company: RedBox Heating & Air LLC
Phone: (843) 969-2269