Terms and Conditions

Last updated: October 2026

1. Acceptance and Modification of Terms

By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, you must not use our services.

We reserve the right to modify these terms at any time. Material changes will be communicated through prominent notice on our website or direct notification. Your continued use of our services after such changes constitutes acceptance of the modified terms.

2. Description of Services

We provide HVAC services through our website and associated platforms. Our services may include both free and paid features, and we reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.

3. User Eligibility and Registration

To use our services, you must:

• Be at least 18 years old or have parental/guardian consent
• Have the legal capacity to enter into binding agreements
• Provide accurate, current, and complete information during registration
• Maintain and update your account information
• Keep your login credentials secure and confidential

You are responsible for all activities that occur under your account, whether authorized by you or not.

4. Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these terms. You shall not:

• Violate any applicable local, state, national, or international law or regulation
• Infringe upon or violate our intellectual property rights or those of third parties
• Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• Submit false or misleading information
• Upload or transmit viruses, malware, or other malicious code
• Spam, solicit, or contact users for commercial purposes without consent
• Attempt to gain unauthorized access to our systems or other users’ accounts
• Interfere with or disrupt our services or servers
• Use automated tools to access our services without permission
• Reverse engineer, decompile, or disassemble our software

5. Intellectual Property Rights

Our Intellectual Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the compilation thereof, are owned by us, our licensors, or other providers and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

License to Use

Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for your personal or internal business purposes. This license does not include any resale or commercial use of our services or content.

User-Generated Content

By submitting content to our services, you:

• Retain ownership of your intellectual property rights
• Grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content
• Represent and warrant that you own or have necessary rights to submit such content
• Agree that we may remove or modify your content at our discretion

6. Payment Terms and Billing

For paid services:

• All fees are exclusive of taxes, which you are responsible for paying
• Payment is due according to the billing schedule selected
• We may change our fees with reasonable advance notice
• Refunds are provided according to our refund policy
• We may suspend or terminate services for non-payment
• You authorize us to charge your payment method for all fees

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

8. Disclaimers and Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind
• We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement
• We do not warrant that our services will be uninterrupted, secure, or error-free
• We do not warrant the accuracy, completeness, or reliability of any content
• Your use of our services is at your sole risk

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount you paid us in the twelve months preceding the claim
• Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you
• We are not liable for any failure or delay due to matters beyond our reasonable control

10. Indemnification

You agree to defend, indemnify, and hold harmless our company, officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these terms or your use of our services.

11. Termination

Termination by You

You may terminate your account at any time by following the account closure process or contacting us directly.

Termination by Us

We may terminate or suspend your access immediately, without prior notice, for any reason, including:

• Breach of these terms
• Fraudulent, abusive, or illegal activity
• Extended periods of inactivity
• Technical or security concerns

Effect of Termination

Upon termination, your right to use our services will cease immediately. We may delete your account and data, though some information may be retained as required by law or legitimate business purposes.

12. Dispute Resolution and Governing Law

Governing Law

These terms are governed by and construed in accordance with the laws of the State of South Carolina, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these terms or your use of our services will be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court if they qualify. The arbitration will be conducted by a recognized arbitration organization under its rules.

Class Action Waiver

You agree that any arbitration or legal proceeding will be limited to the dispute between you and us individually. You waive any right to participate in class actions or representative proceedings.

13. General Provisions

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding our services.

Assignment

We may assign our rights and obligations under these terms. You may not assign your rights without our prior written consent.

Force Majeure

We are not liable for any failure to perform due to unforeseen circumstances or causes beyond our reasonable control.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Company: RedBox Heating & Air LLC
Phone: (843) 969-2269